Refund policy

Returns

Due to the potential of contamination of fountain pen ink and fountain pens, we do not offer change-of-mind returns. Please choose your purchases carefully.

Refunds 

We offer refunds only in the case of a faulty or damaged product, where details of the fault or damage are emailed to us, including a photograph (if applicable) to info@vandiemansink.com.au

Once you have made contact, we will endeavor to reply within 2 business days with a solution. In the case of a faulty or damaged product, we will either request that you return the item or will offer you a replacement immediately. If you return the item to us and we then find it to be faulty, we will offer you a replacement, and reimburse you for the return postage. If we find the item to be in working order, we will return it to you at your cost.

Please contact us at info@vandiemansink.com.au before returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.